Shipping Policy
At Mellgren Modehus, we want your shopping experience to be as smooth and convenient as possible. Below is our shipping policy, which outlines the key details about how we handle your orders, shipping, and delivery.
1. Order Processing
- Order Processing Time: After your order is placed, we process it within 1-3 business days. Business days are Monday to Friday, excluding public holidays in Hong Kong.
- Order Cut-off Time: The cut-off time for order processing is 5:00 PM (Hong Kong time). Orders placed after this time will be processed the following business day.
2. Shipping Information
- Shipping Method: We offer Free Shipping on all orders within Hong Kong.
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Shipping Timeframe:
- Transit Time: Once your order is processed, it will be shipped to you via our Free Shipping method.
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Delivery Time: The total delivery time from when you place your order is between 4-11 business days.
- 3-8 business days for transit.
- Delivery time may vary depending on your location.
- Shipping Area: We currently only ship within Hong Kong.
3. Shipping Costs
- Free Shipping: We offer free shipping on all orders within Hong Kong, so there are no shipping charges for any purchases.
- No Hidden Fees: We do not charge additional fees or hidden costs for shipping.
4. Shipping Delays
While we aim to deliver all orders within the stated timeframe, there may be occasional delays due to factors such as:
- Weather conditions
- Customs processing (if applicable)
- High-demand periods (e.g., holidays)
If your delivery is delayed, please contact us at info@mellgrenmodehus.com, and we will do our best to assist you.
5. Tracking Your Order
Once your order has been shipped, we will send you a tracking number to the email address provided during checkout. You can use this tracking number to monitor the status of your delivery. Please note that it may take up to 24 hours for the tracking information to be updated after dispatch.
6. Shipping Restrictions
- Shipping Locations: We only ship to Hong Kong at this time.
- P.O. Box Addresses: We do not deliver to P.O. Box addresses.
7. Changes to Shipping Information
If you notice that any of the shipping information you’ve provided is incorrect (e.g., address), please contact us as soon as possible at info@mellgrenmodehus.com. We are happy to make any necessary updates to your order before it is shipped out.
8. Lost or Damaged Orders
If your order is lost or damaged during transit, please contact us immediately at info@mellgrenmodehus.com. We will work with the shipping provider to resolve the issue and ensure that you receive your order in perfect condition. Please provide any necessary documentation, such as photos of the damaged items, to help us assist you more efficiently.
9. Customer Responsibilities
- Please ensure that all the information provided during checkout is accurate, including your shipping address and contact information.
- If your order is undeliverable due to incorrect information provided by you, the customer, we are not responsible for any additional charges incurred for re-shipping.
10. Contact Us
If you have any questions about our shipping policy or need help with your order, feel free to reach out to us. We are here to assist you!
Mellgren Modehus
Phone: +852 6881 8607
Email: info@mellgrenmodehus.com
Business Hours: Monday - Friday, 09:00 AM - 05:00 PM
Business Address: 36 Sai St, Sheung Wan, Hong Kong