Return & Refund Policy
At Mellgren Modehus, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund process. Please read our policy below to ensure that your return or exchange is processed efficiently.
Returns
- Eligibility for Returns: We accept returns within 30 days of your purchase. To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging, with all tags intact.
- Return Process: To initiate a return, please contact us at info@mellgrenmodehus.com within 30 days of receiving your order. Our customer service team will guide you through the return process and provide you with the necessary instructions.
- Return Shipping Costs: If you have made a wrong order, you will be responsible for the return shipping costs. Please ensure you have carefully selected the correct items before completing your purchase.
Refunds
- Refund Eligibility: Once we receive the returned items, we will inspect them to ensure they meet our return conditions. If the return is approved, we will process a refund to your original payment method within 7 business days.
- Refund Processing Time: The time it takes for the refund to be reflected in your account may vary depending on your payment provider.
Exchanges
- At this time, we do not offer direct exchanges. If you would like a different size or color, please return the unwanted item and place a new order.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@mellgrenmodehus.com with a description of the issue and photos of the damage. We will resolve the issue promptly and offer a full refund or replacement.
Non-Returnable Items
- For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:
- Underwear and intimate apparel
- Sale or clearance items (unless damaged or defective)
Shipping Information
- We offer Free Shipping on all orders within Hong Kong. Shipping will take between 3 to 8 business days, with the total delivery time ranging from 4 to 11 business days depending on your location.
- Order Cut-Off Time: Orders placed after 5:00 PM will be processed the next business day. We process orders within 1-3 business days.
Contact Us
If you have any questions about our Return and Refund Policy, or if you need assistance, please don’t hesitate to contact us. We are happy to help!
Mellgren Modehus
Phone: +852 6881 8607
Email: info@mellgrenmodehus.com
Business Hours: Monday - Friday, 09:00 AM - 05:00 PM
Business Address: 36 Sai St, Sheung Wan, Hong Kong