General Terms and Conditions

Welcome to Mellgren Modehus! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services. If you do not agree to these terms, please do not use our website.

1. General Information

  • Website Name: Mellgren Modehus
  • Website URL: www.mellgrenmodehus.com
  • Business Information:
    • Phone: +852 6881 8607
    • Email: info@mellgrenmodehus.com
    • Business Hours: Monday - Friday, 09:00 AM - 05:00 PM
    • Business Address: 36 Sai St, Sheung Wan, Hong Kong

2. Order Processing and Delivery

  • Order Processing: All orders are processed within 1-3 business days after receiving payment. Orders placed after 5:00 PM will be processed the following business day.
  • Delivery Time: Once your order is processed, it will be shipped to you via our Free Shipping method. Delivery typically takes 3-8 business days, with the total delivery time ranging from 4 to 11 business days.
  • Shipping Area: We only ship to Hong Kong and offer Free Shipping on all orders within Hong Kong.
  • Order Cut-off Time: The order cut-off time is 5:00 PM on business days. Orders placed after this time will be processed on the next business day.

3. Pricing and Payment

  • Prices: All prices are listed in Hong Kong Dollars (HKD) and are inclusive of any applicable taxes. Prices are subject to change without notice.
  • Payment Methods: We accept payment through credit cards, debit cards, and other payment methods as provided at checkout. All payments are securely processed through trusted third-party gateways.
  • Currency: All transactions are conducted in Hong Kong Dollars (HKD).

4. Returns and Refunds

  • Returns: We accept returns within 30 days of purchase. The item must be unused, unworn, and in its original condition and packaging.
  • Return Shipping Costs: If you made a wrong order, you are responsible for the return shipping cost.
  • Refunds: After receiving and inspecting the returned items, we will process a refund to your original payment method within 7 business days.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

5. Privacy and Security

Your privacy is important to us. We are committed to protecting your personal data. For details on how we collect, use, and protect your information, please refer to our Privacy Policy.

We use secure payment systems to ensure that all transactions are safely processed. Your payment information is encrypted and stored with trusted third-party providers.

6. Limitation of Liability

  • Mellgren Modehus is not responsible for any damages or losses caused by the use or inability to use our products, website, or services.
  • We are also not liable for any delays or failures in delivery caused by third-party shipping services or events beyond our control (e.g., weather conditions, customs delays, etc.).

7. Intellectual Property

All content on the Mellgren Modehus website, including logos, images, text, graphics, and product designs, is the property of Mellgren Modehus and is protected by intellectual property laws. No content from our website may be reproduced, copied, or used without our express permission.

8. Customer Responsibilities

  • You agree to provide accurate and complete information during the ordering process, including billing and shipping details.
  • You are responsible for keeping your account details secure and confidential, including your payment information and login credentials (if applicable).

9. Prohibited Activities

When using our website, you agree not to engage in the following activities:

  • Violating any local, state, or international law.
  • Attempting to hack, damage, or compromise the security of our website or its associated systems.
  • Disrupting or interfering with the website’s normal operation, or engaging in conduct that may damage the reputation of Mellgren Modehus.

10. Changes to Terms and Conditions

Mellgren Modehus reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be noted at the top. Please review these Terms and Conditions periodically to stay informed of any changes.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Hong Kong. Any disputes arising from the use of this website or the purchase of products will be resolved through mediation, and if necessary, arbitration, in accordance with the laws of Hong Kong.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, or if you need assistance with your order, please don’t hesitate to reach out to us:

Mellgren Modehus
Phone: +852 6881 8607
Email: info@mellgrenmodehus.com
Business Hours: Monday - Friday, 09:00 AM - 05:00 PM
Business Address: 36 Sai St, Sheung Wan, Hong Kong