Payment Policy

Thank you for shopping at Mellgren Modehus! We strive to make your shopping experience smooth and secure. Below is our Payment Policy, which outlines the payment methods we accept, how transactions are processed, and other important details.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard

These payment options ensure that your transaction is secure and processed efficiently.

2. Payment Security

  • Secure Transactions: All payments are processed securely through trusted third-party payment gateways. We use SSL (Secure Socket Layer) encryption to protect your payment information.
  • Privacy: We are committed to ensuring the privacy of your personal information. Your payment details are only used to process your order and are not stored on our servers.

3. Currency

  • All transactions on our website are processed in Hong Kong Dollars (HKD). If you are purchasing from outside Hong Kong, the final charge may differ depending on your bank’s currency conversion rates.

4. Order Confirmation and Receipt

  • Order Confirmation: Once your order is placed and payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
  • Receipt: A receipt will be sent to your email once your payment is processed and your order is confirmed. This serves as proof of purchase for your records.

5. Payment Errors or Issues

If you encounter any issues with your payment or transaction, please contact us immediately at info@mellgrenmodehus.com. We will work with you to resolve any issues as quickly as possible.

6. Billing Information

When making a purchase, you agree to provide accurate and complete billing information, including your name, billing address, and payment details. It is important that your billing information matches the details provided by your payment provider. If there is any discrepancy, your payment may be declined.

7. Fraud Prevention

We take fraud prevention seriously. To ensure the safety of both our customers and our business, we may conduct additional security checks or request further information to verify your payment details before processing certain transactions. This may cause a delay in processing your order.

8. Order Cancellation and Modifications

Once an order has been placed and payment has been confirmed, it is processed promptly. Unfortunately, we cannot modify or cancel orders after they have been confirmed. If you have made an error in your order or need assistance, please contact us as soon as possible, and we will do our best to accommodate your request, though we cannot guarantee changes after the order has been processed.

9. Taxes and Duties

  • Sales Tax: All prices on our website include applicable taxes (if any) for customers located in Hong Kong.
  • Import Duties: As we only ship within Hong Kong, no additional import duties or taxes will apply to orders within this region. If shipping outside of Hong Kong becomes available in the future, import duties or taxes may be applied and will be the responsibility of the customer.

10. Refunds

Refunds will be processed to the original payment method once a return has been approved. Please refer to our Return & Refund Policy for detailed information regarding refunds.

11. Contact Us

If you have any questions or concerns about our payment policy, or if you experience any issues with your payment, please reach out to us:

Mellgren Modehus
Phone: +852 6881 8607
Email: info@mellgrenmodehus.com
Business Hours: Monday - Friday, 09:00 AM - 05:00 PM
Business Address: 36 Sai St, Sheung Wan, Hong Kong